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FAQ

General

I can’t find a product i’m looking for on technology lounge
Sorry you can’t find what you’re looking for! To purchase a related product not displayed on Technology Lounge, please contact A2K Technologies on 1800 223 562 or email technologylounge@a2ktechnologies.com.au. We’re here to help!

Do i need to be in Australia to purchase from technology lounge?
Yes, due to our licensing agreements, products on Technology Lounge are only available to Australian customers with an ABN/ACN.

What countries do you ship to?
Products purchased via Technology Lounge can only be shipped within Australia.

Do you offer volume discounts or special pricing?
Technology Lounge does not offer volume discounts at this time. The pricing you see on the store is the sale price. Any specials or promotions will be noted on the product pages and will show up in your shopping cart. To discuss volume discounts, please feel free to contact A2K Technologies on 1800 223 562 or email technologylounge@a2ktechnologies.com.au.

I have questions about a products.
If you need to know more about a product available on Technology Lounge, please contact A2K Technologies on 1800 223 562 or emailtechnologylounge@a2ktechnologies.com.au. We’re here to help!

What do I do if I don't get my order confirmation email?
We recommend you first look in your spam, bulk, or junk folder within your email application for a message from A2K Technologies, otherwise contact us directly on 1800 223 562 or email technologylounge@a2ktechnologies.com.au.

I would like to order by telephone.
Technology Lounge is guaranteed secure and virus free. When you shop online with us, you can shop with confidence knowing that you are totally protected. However, if you would like to order by telephone you can contact A2K Technologies directly on 1800 223 562.

Can I change my shipping address?
Unfortunately, you cannot change your shipping address after your order has been submitted. The order is immediately sent to A2K Technologies and ordered with the relevant vendor/s, and can no longer be changed by our system. If your package is not successfully delivered, it will be returned to the vendor and you will be contacted by A2K Technologies.

Can I change my shipping method?
Unfortunately, you cannot change your shipment method after your order has been submitted. The order is immediately sent to A2K Technologies and can no longer be changed by our system.

When will my backorder ship?
Although we try to maintain inventory of all products, occasionally an item will be back ordered. Normally, the product will become available within 7 business days for software, and up to 21 days for hardware. You will receive email notification as soon as the product ships.

What are you retention of title terms?
The licence to goods does not pass from A2K Technologies to the customer until full payment is made to A2K Technologies.


Autodesk Products

What support do I get with my purchase?
Autodesk products purchased on Technology Lounge receive technical support direct from A2K Technologies.

What Service Packs and Downloads are available for my product?
Keep your Autodesk products current with the latest Service Packs, updates, and other maintenance releases available by accessing our Service Packs and Download centre at http://www.a2ktechnologies.com.au/support/service-packs-and-downloads

What are the system requirements for my products?
ou can find the relevant system requirements with our current and past product releases at http://knowledge.autodesk.com/support/system-requirements

When will I receive my download information?
You will receive an email with download information after your order has been processed by A2K Technologies, and we have placed your order with Autodesk.

What should I do before I download?
Please check the settings of any of these products to ensure they are not interfering with your download:

  • Firewall - These are designed to stop downloads from non-approved sites.
  • Anti-Virus Programs - These will try to stop or scan a download. It may cause the download to be corrupt or damaged.
  • Download Monitors - Programs such as GoZilla! and NetZip are not compatible with our server and will sometimes block or stop downloads.
  • Screen Saver - In some instances, screen savers can interfere with the download process. If you have a screen saver that is starting while you are downloading, please disable it temporarily until your download is complete.

Where do I download the file?
For product purchases delivered electronically, you can download the file anywhere you like, but be sure that you note its location and the name of the file when you do so. We recommend that you download the file onto your Desktop, so it will be easier for you to find when you’re ready to install the product.
NOTE: Please do not rename the file you're downloading. Doing so may cause installation problems.

What will happen when I download?
Once the download starts, you will see a status bar indicating the time remaining until your download is complete. You may pause and resume the download by clicking on the ‘Pause/Play’ button on the right side of the status bar.

What if the download stops before it completes?
If your download stops or is interrupted before it is complete, simply press the ‘Begin Download’ button again and the download should resume where it left off.

What if I want a shipment, but have already purchased a download?
If you made your purchase with Subscription, you may request a boxed shipment from the Autodesk Subscription Site. If you did not include Subscription with your purchase, you may request a boxed shipment from A2K Technologies at a small additional cost. Please contact us on 1800 223 562 or email technologylounge@a2ktechnologies.com.au

Is downloading the same as installing?
No. Downloading is a simple file transfer. Installing is the unpacking and loading of the software onto your computer.

Where can I find the file I downloaded?
The best way to know where your download saved is to pay close attention to the ‘Save As’ window at the beginning of the download process. Once you have clicked the download button and selected the option to save the file, you will be given the ‘Save As’ window, which shows you exactly where your download is being saved to on your computer, normally accessed from the ‘Start’ button.
If you know the filename, you can do a search on your computer for it.

How do I install my product?
If you have questions or need help installing your Autodesk product, video tutorials are available at http://knowledge.autodesk.com/installation-and-licensing. Alternatively, contact A2K Technologies for further help on 1800 223 562 or email technologylounge@a2ktechnologies.com.au
NOTE: Please do not rename the file you're downloading. Doing so may cause installation problems.

How do I start the installation?
Once you have downloaded the file, you will need to navigate to the location where you saved the file and double click on it to start the installation.

How do I convert my software trial into a permanent license version?
Before you begin, you will need your product serial number and product key, which are available within the confirmation email you received from Autodesk, following your purchase of your software.

Next, follow these steps to convert your software trial:

  1. Open your trial software.

  2. In the pop-up screen that appears, enter your serial number and product key.

  3. Click ‘Activate’ in the lower right hand corner.

  4. Select ‘Get an Activation Code’ and then click ‘Next’.

  5. If you do not already have an Autodesk User ID and password click ‘Create User ID Now’. Otherwise:Create a User ID, complete all fields and click ‘Next’. Note: Your User ID is something that you create. It does not come from the purchase confirmation email.

    1. Enter your Autodesk User ID and password into the appropriate fields.
    2. Click ‘Login’.
    3. Skip to Step 10.
  6. Create a User ID, complete all fields and click ‘Next’. Note: Your User ID is something that you create. It does not come from the purchase confirmation email.
  7. Confirm that the user information you entered is correct. Note: Ensure to save your User ID to expedite the activation of other products in the future.

  8. Click ‘Next’.

  9. Choose your account and click ‘Next’.

  10. When you see the Registration-Activation Confirmation screen, you have successfully converted your trial to a commercial license.

  11. Click ‘Finish’ and begin using your software.

Note: Remember to save your activation code. You will need it in the event you need to reinstall your software at a later date.

How do I register my product?
Most Autodesk products can be registered and activated online. To register and activate your license please go to www.autodesk.com/register

If you are using an Autodesk product with a stand-alone installation you can also activate it directly from the product. Just make sure your computer is connected to the Internet when requesting activation.
You can choose to register and activate the product when you start the program. Alternatively, use the Help > About menu while you are running the product.
To activate Autodesk products from the Help menu:

  • On the Help menu, click About.

  • In the About [Autodesk product] window, click Product Information.

  • In the Product License Information dialog box, click Activate.

  • In the [Autodesk product] Product Activation window, select Activate the Product, and then click Next.

  • On the Register Today page, follow the on-screen instructions.

In the event you are unable to activate your license online and require assistance, please contact A2K Technologies on 1800 223 562 or email technologylounge@a2ktechnologies.com.au

How do I get my serial number?
You can find your product serial number and product key in the order fulfilment email from Autodesk that you received after placing your order.

If you do not have your order fulfilment email, contact A2K Technologies on 1800 223 562 or email technologylounge@a2ktechnologies.com.au.

My serial number is not working.
If your serial number is not working, first make sure you are entering the number correctly. Next, when registering and activating your product, please make sure you are entering the correct product name, version (year of release) and license type you have purchased.

What are you retention of title terms?
The licence to goods does not pass from A2K Technologies to the customer until full payment is made to A2K Technologies.


Autodesk Subscription

What are the benefits of Desktop Subscriptions?
Accessibility and choice. Autodesk Desktop Subscription allows you to access Autodesk software on a short-term basis to meet a variety of project, budget and business considerations.

  • Scalable Licensing
    Quickly scale up and down to manage a variety of temporary project and staffing needs.
  • Pay When You Need it
    With Desktop Subscription, you pay for access to software only when you actually need it, giving you the flexibility to control costs without an up-front license investment or long-term commitment.
  • The Latest Software
    Stay current with the latest releases and product enhancements. 

What is the Subscription Centre?
Autodesk’s Subscription Centre is a password-protected website that provides you with direct access to your Maintenance Subscription benefits - software upgrades, product enhancements, web services, technical support, and more – which is available to you when you purchase licenses with Maintenance Subscription.

How do I update the credit card associated with the auto-renewal of my Desktop Subscription or Cloud Service Subscription?
If you need to update the credit card number or expiration date associated with your auto-renewal, please contact A2K Technologies on 1800 223 562 to speak to one of our Customer Service Representatives. For security purposes, your credit card number should never be sent via email.